Unfair business practices by our host!
It has come to my attention recently that our host, dA has joined the U.S. in arbitrarily labeling people or their countries as undesirable, or as they put it, "high risk."
One of my dA friends, erin (
[link]) tried recently to renew her subscription, which normally isn't a problem, but after sending her credit card info, NO SUBSCRIPTION! She contacted her credit card company and found that the transaction had indeed gone through and her payment HAD BEEN ACCEPTED by Deviant ART. Still, no subscription! After contacting the dA webmasters she received the explanation you'll see on her two recent journal entries.
Apparently, dA refused her service (even AFTER ACCEPTING HER PAYMENT) because she comes from a "high risk country" (Malaysia). I suppose it's within dA's right to refuse service from a shady source, but this isn't the first time Erin has subscribed to dA, and she has never done anything to label her a "high risk." Of course, the expedient excuse used by the dA management is that "the new software labeled her as coming from a high risk country," but then, as we all know, software is only as smart as the user.
I feel that this is an unnecessary blight on the dA website as what makes communicating here so enjoyable is the fact that so many artists from other countries participate. I have many friends here from all over the world (Australia, Brazil, Canada, Denmark, England, Finland, Indonesia, Japan, Mexico, Malaysia, the Netherlands, Poland, Romania and other countries) and I would certainly hate to see them leave dA because of the unfair business practices attributed to software.
If this matter stays unresolved, or is resolved in a manner that is not satisfactory to all of my foreign friends, I may never renew my own subscription. I'd also advise those of you who use dA to sell your art to beware! Your country may also be on the "high risk" list and dA will have an expedient excuse to withhold your funds. It is a simple matter to notify people coming from "high risk" countries (defining them and the reasons they are considered high risk would be a good first step)
BEFORE accepting their payment is a good idea. Perhaps a waiting period for an investigation of the payment would be an option.
There are two rules to follow in good business as in life; 1. don't be an asshole and 2. treat others with the same respect you would expect.
Labeling people offensively or automatically suggesting they are thieves or dishonest simply because of where they live is both ethnocentric and xenophobic! Believing that an online customer is "honorable" simply because he lives in a western country is just plain stupid!
I'd like to urge all my friends to post Erin's dilemma in their journals, or at least comment in hers so that this unfair news will spread like wildfire throughout the dA membership. I think it should especially concern all of my friends outside the U.S. - after all, you may be part of the "axis of evil" and not even know it!
Corporation: An ingenious device for obtaining profit without individual responsibility.
Ambrose Bierce